Chelston Hall Surgery operates a zero tolerance policy at all times. 

• This Practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and/or swearing, physical contact and aggressive gestures.
• No abuse of staff is acceptable whether verbal or physical. All abuse will be reported to the Practice Manager.
• All physical abuse of any of our staff by our patients is reported to the police. The patient will then be removed immediately from our list. We will also inform the health authority who will inform the patient of the need to register with a new Doctor. In these circumstances, we are obliged to see the patient if they come into the surgery for a further seven days.
• Any physical abuse by a patient of another practice will be reported to the police by the Practice Manager and to the patient's own practice. A request for action will be made in all cases. Any incident of verbal abuse whether in person or on the telephone, will be reported immediately to the Practice Manager.

Patients are advised that any personal, abusive, aggressive comments, cursing and/or swearing, physical contact and aggressive gestures may lead to your removal from our list.