Practice Background

Advance Notice - Christmas and New Year 2024

 

We will be closed on Christmas Day Wednesday 25th December and Boxing Day Thursday 26th December 2024. Please ensure that you order and collect your repeat medicines in plenty of time so that you do not run out.  We will also be closed New Years Day Wednesday 1st January 2025.

 
If you need urgent medical advice or direction when we are closed, please call 111 or go online to: https://111.nhs.uk/ . ALWAYS continue to use 999 for life-threatening emergencies.
 
For a full list of pharmacies open in the southwest over the Bank Holiday follow the link: https://www.england.nhs.uk/.../pharmacy-opening-hours/
  
 
 

COVID Autumn Programme

Torbay’s autumn Covid-19 and Flu vaccination programme set to start

A new Covid-19 booster vaccination programme for those most at risk of serious illness from the virus will launch in Torbay this autumn.

Torbay General Practice (TGP) will be running booster clinics at the Riviera International Centre in Torquay, from the 8th of October 2024.

Patients who fulfil the criteria will be able to book their appointment from Monday, September 23rd,  by clicking on this link: https://bit.ly/3ASVn69.                             

Please do not contact your GP practice to arrange your vaccine.

The great news this autumn is we can offer both Covid and flu vaccines together at the Riviera International Centre.

You may only be able to book your covid vaccine online, but when you come for that appointment if you are eligible, we will offer you your flu vaccine.

 COVID-19 vaccine should be offered to:

  • Adults aged 65 years and over.
  • Residents in a care home for older adults.
  • Persons aged 6 months to 64 years in a clinical risk group.
  • Frontline health and social care workers and staff working in care homes for older adults.

Everyone who has parked in the ERC car park must put their car registration into our tablet before you exit, and this way parking is FREE. Our wonderful volunteers will help you with this.

Our friendly team look forward to welcoming you.

Respiratory syncytial virus (RSV)

RSV vaccination from September 2024

A vaccine to help protect against RSV will be available on the NHS from 1 September 2024.

You'll be able to get the vaccine if:

  • you're aged 75 to 79
  • you're 28 weeks pregnant or more – this will help protect your baby for the first few months after they're born

If you're aged 75 to 79, we will contact you about getting vaccinated.  Please wait for us to contact you.

From September, you can speak to your maternity service or GP surgery about getting your RSV vaccination if you're 28 weeks pregnant or more.

Please see the link for more information https://www.nhs.uk/conditions/respiratory-syncytial-virus-rsv/

 

New Patient Registration

We are using a new online service that makes it easy to register with this GP surgery.  Just fill in a quick online form to start the process via via: Register with Chelston Hall.

You do not need proof of address or immigration status, ID or an NHS number.

The service is designed and run by the NHS, so your personal information is safe. It cuts our administrative workload and makes it easier for you to register.

Paper forms are still available if you need one, they are available from reception at either of our surgery sites.

You are welcome to book in for a new patient screening and if you take regular medications we recommend that you obtain one month of medication from your current surgery before registering with us.

New Telephone System - call back feature

We launched our new telephone system in March at Chelston Hall Surgery.  This phone system enables patients to choose a call back option. Instead of waiting on hold when calling the appointment line, you have the option to request to be called back.
 
The call-back feature is an automated system that allows the practice to set a parameter number of callers for the queue.  Once that limit has been reached, the next patient calling the appointment line will be offered the call-back option.
 

Patients will be offered to dial '0' for the call-back option, this will hold their position in the queue as if they were still on the phone.  The system will then ring the patient back when they have reached number one in the queue.  This means that rather than staying on hold, you can carry on your day or rest if you're feeling unwell.  

Please note that if you have a private / withheld number the system is unable to call patients back

NHS Friends and Family

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We are an Armed Forces Veteran friendly accredited GP practice. 

 

Please click on the image for more information, help and advice.

COVID GUIDELINES UPDATE

Due to changes in guidelines patients are no longer obligated to wear a face covering when attending the surgery. 

The exception to this would be those with a fever or temperature, who should wear a mask to protect the vulnerable.

If you have a high risk condition, our advice is still to wear a mask for your own protection.