Patient advice and messages for elective care waiting lists


Information for patients about waiting times is available on the waiting times page on MyHealth.

You can contact Devon Referral Support Service (DRSS) between Monday-Friday, 08:00-17:00 by:

The NHS Constitution gives most people living in England the right to choose where to receive treatment. You have the right to choose the organisation that provides your NHS care when you're referred for your first appointment with a consultant. So if your GP recommends that you see a specialist, you can choose where and when to see them.

Please note DRSS are unable to give exact guidance on how long you will wait to be seen for an appointment.

Please do not contact the hospital or your GP to check where you are on the list as they will not to be able to provide you with this information. The only exception to this is if you feel your condition is worsening prior to their hospital clinic appointment or procedure. In this instance, contact your GP

For more information about local waiting times, managing pain and mental health support, please visit

Torbay General Practice 1
TGP July 2023 1

Torbay General Practice

What is Torbay General Practice?

Torbay General Practice is a collective of three primary care networks and comprises 10 GP practices from across Torbay (Torquay, Paignton and Brixham).

These PCNs and practices are:

· Baywide

o Compass House Medical Centre

o Pembroke House Surgery

o Chilcote Surgery

· Torquay

o Southover Medical Practice

o Brunel Medical Practice

o Chelston Hall Surgery

o Croft Hall Medical Practice

· Paignton and Brixham

o Mayfield Medical Centre

o Corner Place Surgery

o Old Farm Surgery.


What does Torbay General Practice do?

Torbay General Practice’s GP surgeries work together to provide robust, sustainable systems and services that benefit patients across Torbay.

This work includes services such as the extended hours service and covid vaccination which are all run and staffed on behalf of all the practices.


How is this achieved?

Torbay General Practice operates with an agreed set of principles and understandings and, as a collective, aims to agree on decisions and actions.

Each practice sends a clinical and managerial representative to meetings, and sub- groups are formed to complete tasks.


Why does Torbay General Practice work like this?

Working as a collaborative enables Torbay General Practice to scale up systems more effectively and provide better services for patients across Torbay.

Torbay is a relatively small area, so it makes sense for PCNS to work together. There is a wealth of knowledge and experience across the practice teams, and working together maximises those strengths and skills, for the benefit of everyone.

It also means support is available for practices that might be facing certain challenges, so no patient group is left behind.

Shared Care Agreements

Following advice from NHS England and the General Medical Council, the Partners at Chelston Hall Surgery have made the decision not to enter into shared care agreements with private healthcare providers with effect from 1st November 2023. This means that your NHS GP cannot take responsibility for prescribing and monitoring new specialist medication if your diagnosis and treatment came from a private health care provider and the treatment falls outside the usual prescribing practice of your GP. We will however continue to honour any existing arrangements for patients who are already receiving this care from us.

This was a difficult decision, especially when waiting times for NHS appointments can be long, but we feel it is the only way to ensure the quality and safety of the care we provide. Should you wish to have an NHS referral for your condition, we can of course arrange this as appropriate.

Please be assured that the clinicians at the surgery will continue to support you and be involved in all aspects of your NHS care.

Important update about Ear Irrigation

From January 2024 we will no longer be offering ear irrigation at Chelston Hall Surgery. 
Currently, patients can still book Enhanced Access appointments for ear irrigation or be referred for microsuction. The team will signpost you to the most appropriate alternative service.

Sleepstation Poster Dec 23

Sleep Support

Sleepstation is a clinically validated sleep improvement programme that’s free to access for NHS patients in this area. Their expert sleep team provide personalised guidance and one-to-one support. Most people see positive changes in their sleep within 3-4 weeks.

Sleepstation’s team of sleep coaches, doctors and sleep experts will help you understand what’s causing your sleep problems and give you all the support you need to get better. Register at

New multi-lingual films to highlight primary care

As part of NHS England’s communications campaign to raise awareness of the multi-disciplinary team working in primary care, a new animated film has been developed to explain the additional roles for multicultural audiences.

This film explains the range of health professionals who work together within your local General Practice, to help you get the right care when you need it. In addition to GPs, General Practice teams can include nurses, physiotherapists, clinical pharmacists, mental health practitioners, paramedics, social prescribing link workers, and health and wellbeing coaches.