COVID Update

A message to our patients from Chelston Hall Surgery

We are moving towards a new era in the COVID pandemic in which social distancing rules will be relaxed from 19th July 2021. However, as a GP surgery we must remain cautious. The number of people infected with COVID is increasing and is predicted to increase further over the summer. As healthcare providers, we must continue to provide a safe place for our vulnerable patients, as well as maintaining staffing levels to enable the practice to stay open. 
This means that on a practical level, we will continue to follow current guidance. We will continue to ask you not to attend the surgery if you have symptoms of COVID unless specifically requested. We will continue to offer a telephone consultation with a healthcare professional as a first point of call. We will continue to ask you to wear a face covering to the surgery. We will continue to take steps to avoid queues and congestion in the surgery, and have enhanced cleaning and sanitising measures in place. 
We recognise that this may be inconvenient and frustrating for all, but we are committed to providing safe care for our patients and believe this is the best way to do so.
Please respect these guidelines and those who are trying to implement them, for the benefit of all. 
Many Thanks
Chelston Hall Surgery


National Data Opt-Out

National Data Opt-out

There have been posts on social media with false information about opting out of sharing your data with the NHS.

Here's what you need to know:

  • There is no 30 September deadline for opting out of sharing your data. You can opt out at any time.
  • NHS Digital will never sell your data.
  • There are strict rules about how NHS can use your data. It's only shared securely and safely.
  • Shared data helps the NHS. It has been used to find the first treatment for coronavirus and for vaccine research.

Read NHS Digital's response to the false information about the national data opt-out

There are two types of opt-out options you can sign up for, the National Data Opt Out and Type 1 Opt-out:

National Data Opt Out means that NHS Digital will not share any confidential patient data it holds but will collect data from your GP medical record to use for its own service planning and research purposes. To do the National Data Opt Out, register your preference at This was previously known as the Type 2 Opt Out.

Alternatively, you can call 0300 3035678 for more information.

Type 1 Opt Out means NHS Digital will not collect data from your GP practice.  To do the Type 1 Opt Out, click HERE to complete the attached form and return it to us via our reception team or by email


Delivering Extended Access During Evenings and Weekends


Monday — Thursday Extended Access Service

Please read for more information regarding our Extended Access service for evening and weekend appointments. We now offer additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay Clinical Commissioning Group area currently offer in the evenings. This is a requirement (known as Extended Access) where practices ensure that across the week, Monday-Thursday, a practice in their area is open from 6pm-8pm. To access these appointments, please continue to contact your registered practice.

The timetable for evening appointments is detailed below:

  • Mondays - 6.00pm to 8.00pm – Chilcote Surgery & Southover Medical Practice (rotation basis)
  • Tuesdays - 6.00pm to 8.00pm – Croft Hall Medical Practice
  • Wednesdays - 6.00pm to 8.00pm – Chelston Hall Surgery
  • Thursdays - 6.00pm to 8.00pm – Brunel Medical Practice

Weekend Extended Access Service

We will also be offering weekend appointments situated in a central hub location. The hub location for our patients is Pembroke House Surgery, Paignton, TQ3 2EZ. Pembroke House Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.

The appointments offered are booked in advance by contacting your local surgery. Patients can be seen by a GP, Practice Nurse and Health Care Assistant during these extended hours. 

This service is very different to the current out of hours service, where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on Monday. For any acute illness please continue to contact 111. This new service is just for pre-booked routine care and is not for acute/urgent/walk in situations.

Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.

Please see our timetable below for the dates and times of our new service. 

Pembroke House Surgery, 266 Torquay Road, Paignton, TQ3 2EZ

  • Fridays - 6.00pm—8.00pm
  • Saturdays - 8.00am—6.00pm
  • Sundays - 8.00am—2.00pm


Who will we share your information with?

As part of our Extended Access Initiative, Chelston Hall patients will be able to book evening and weekend appointments, both here and at other local GP Practices.  This will benefit you as a patient as it ensures that there are more appointments available to you at times that are more convenient out of the practice’s usual hours.

To ensure that the clinician has full access to your medical records, when you book your appointment you will be asked to consent to sharing your medical records to ensure an effective and safe service. Sharing occurs electronically through our clinical system and only occurs when you choose to book an appointment at another practice. You will be reminded of this when you book the appointment and your consent to share your medical record is taken.

Your data will be kept secure using the same clinical system used to access your medical record when you visit us for an appointment. The clinician you visit will be required to gain your consent prior to accessing your record. If you change your mind and do not wish to consent, the clinician will only be able to access your Summary Care Record. This will contain limited medical information and will restrict the care that you can be offered. We will be notified of your record being accessed and of any changes made to your medical record. We will review this to ensure any follow up is actioned.

The practices who could be involved in sharing your data are: Brunel Medical Practice, Catherine House Surgery, Chilcote Surgery, Compass House Medical Centre, Corner Place Surgery, Croft Hall Medical Practice, Dartmouth Medical Practice, Leatside Surgery, Mayfield Medical Centre, Old Farm Surgery, Parkhill Medical Practice, Pembroke House Surgery, Southover Medical Practice and St Lukes and Greenswood Medical. 

If you have any concerns about this or object to the sharing of your medical record in this way, please speak to one of our reception team, who will be able to record your decision and change the settings for your record.

Thank for you your co-operation and support and we hope you make full use of this service.


Pembroke House Surgery:

Outside the surgery there is street parking available. If there are no spaces there is a council car park directly opposite the surgery.