Please read for more information regarding our Enhanced Access service for evening and weekend appointments.

EA have a new website and the link is here Torbay and South Devon Enhanced Access.

Monday — Thursday Enhanced Access Service

We now offer additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay ICB area currently offer in the evenings. This is a requirement (known as Enhanced Access) where practices ensure that across the week (Monday-Thursday) a practice in their area is open from 6pm-8pm. To access these appointments please continue to contact your registered practice.

Weekend Enhanced Access Service

We will also be offering weekend appointments situated in a central hub location. The hub location for our patients is Pembroke House Surgery, Paignton, TQ3 2EZ. Pembroke House Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.

The appointments offered are pre-booked appointments made by contacting your local surgery. Patients will be able to be seen by a healthcare professional during these extended hours; we will be offering appointments with a GP, Practice Nurse and Health Care Assistant.

This service is very different to the current out of hours service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111.  This new service is just for pre-booked routine care and is not for acute/urgent/walk in situations.

Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.

Please see our timetable below for the dates and times of our new service. 

Pembroke House Surgery, 266 Torquay Road, Paignton, TQ3 2EZ

• Fridays - 6.00pm—8.00pm
• Saturdays - 8.00am—6.00pm
• Sundays - 8.00am—2.00pm

There are Saturday morning clinics run out of Torquay surgeries.  To find out where and when the next Torquay Saturday morning clinic is being held please contact reception.

Consent:

Who will we share your information with?

As part of our Enhanced Access Initiative, Chelston Hall Surgery patients will be able to book evening and weekend appointments, both here and at other local GP Practices.  This will benefit you as a patient as it ensures that there are more appointments available to you at times that are more convenient out of the practice’s usual hours.

To ensure that the Clinician has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records, which will ensure an effective and safe service.

This sharing occurs electronically through our clinical system and the sharing only occurs when you choose to book an appointment at another practice. You will be reminded of this when you book the appointment and your consent to share your medical record is taken.

Your data will be kept secure using the same clinical system used to access your medical record when you visit us for an appointment. The clinician you visit will be required to gain your consent prior to accessing your record. If you change your mind and do not wish to consent, the clinician will only be able to access your Summary Care Record. This will contain limited medical information and will restrict the care that you can be offered. We will be notified of your record being accessed and of any changes made to your medical record. We will review this to ensure any follow up is actioned.

The practices who could be involved in sharing your data are:  Brunel Medical Practice,  Catherine House Surgery, Chilcote Surgery, Compass House Medical Centre, Corner Place Surgery, Croft Hall Medical Practice, Dartmouth Medical Practice, Leatside Surgery, Mayfield Medical Centre, Old Farm Surgery, Parkhill Medical Practice, Pembroke House Surgery, Southover Medical Practice, and St Lukes and Greenswood Medical. 

If you have any concerns about this, or object to the sharing of your medical record in this way, please speak to one of our reception team, who will be able to record your decision and change the settings for your record.

Thank for you your co-operation and support and we hope you make full use of this new service.

Parking

Pembroke House Surgery:

Outside the surgery there is street parking available. If there are no spaces there is a council car park directly opposite the surgery.