Practice Background

Practice Closure for Essential Staff Training - Wednesday 26th June 2024 - 12.30pm until 2.30pm

We would like to inform our patients that both Chelston and Barton sites will be closed from 12.30pm until 2.30pm on Wednesday 26th June 2024 for Essential Staff Training.  We will open again at 2.30pm.

If you need to contact the Practice during this time you will be directed to an alternative service who will be able to assist you with your medical needs.  ALWAYS use 999 for life-threatening emergencies.

Thank you.

New Patient Registration

We are using a new online service that makes it easy to register with this GP surgery.  Just fill in a quick online form to start the process via via: Register with Chelston Hall.

You do not need proof of address or immigration status, ID or an NHS number.

The service is designed and run by the NHS, so your personal information is safe. It cuts our administrative workload and makes it easier for you to register.

Paper forms are still available if you need one, they are available from reception at either of our surgery sites.

You are welcome to book in for a new patient screening and if you take regular medications we recommend that you obtain one month of medication from your current surgery before registering with us.

New Telephone System - call back feature

We launched our new telephone system in March at Chelston Hall Surgery.  This phone system enables patients to choose a call back option. Instead of waiting on hold when calling the appointment line, you have the option to request to be called back.
 
The call-back feature is an automated system that allows the practice to set a parameter number of callers for the queue.  Once that limit has been reached, the next patient calling the appointment line will be offered the call-back option.
 

Patients will be offered to dial '0' for the call-back option, this will hold their position in the queue as if they were still on the phone.  The system will then ring the patient back when they have reached number one in the queue.  This means that rather than staying on hold, you can carry on your day or rest if you're feeling unwell.  

Please note that if you have a private / withheld number the system is unable to call patients back

Patient Satisfaction Questionnaire

We would be very grateful if you could spare a moment to complete a survey about the surgery. The survey can be accessed via the following link: https://forms.office.com/e/wxQjCeuZk3

Your feedback is important to us and we appreciate your participation so that we can review our services as part of our improving access to primary care.

NHS Friends and Family

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We are an Armed Forces Veteran friendly accredited GP practice. 

 

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COVID GUIDELINES UPDATE

Due to changes in guidelines patients are no longer obligated to wear a face covering when attending the surgery. 

The exception to this would be those with a fever or temperature, who should wear a mask to protect the vulnerable.

If you have a high risk condition, our advice is still to wear a mask for your own protection.