COVID Information

WALK-INS SUSPENDED

The Riviera Centre in Torquay is experiencing extremely high levels of demand for walk-in booster vaccinations this week.

Please book an appointment via the National Booking System or call 119.

Walk-ins have been suspended for the time being until the supply of vaccines can be increased.

HELP IN THE FIGHT AGAINST COVID

PANORAMIC is a UK-wide clinical study to find out in which people new antiviral treatments for COVID-19 in the community, reduce the need for hospital admission and help people to recover sooner. The study is sponsored by the University of Oxford and funded by the National Institute for Health Research.

They are looking for volunteers, whether they have been vaccinated or not, to join PANORAMIC

PANORAMIC is open to everyone with ongoing symptoms of COVID-19 and a positive PCR or lateral flow test, regardless of vaccination status.

You can participate in your own home from anywhere in the UK for the first treatment being tested in panoramic. No face-to-face visits are required, with all packs posted directly to you from the trial team. Questionnaires and diaries can be filled out online or if needed via a phone call with one of the te am.

To volunteer please click HERE

BOOKING YOUR COVID VAC

All vaccination bookings for the English Riviera Centre  (ERC) need to be made via the National Booking System (NBS). This means you can phone 119 to book your 1st, 2nd, or booster covid-19 vaccination or you book online via: Booking

We are still running walk-in clinics for COVID Vaccinations, from your 1st vaccine right through to your booster.

To find out the latest opening times at the ERC please visit: Opening Times

We will no longer be able to make appointments for you. Please do not telephone us, as our reception team will only be able to signpost you back to 119.

Boosters will only be given once 91 days has elapsed from second dose. You can check your eligibility on the National Booking System here.

If you have received a letter or text message regarding a 3rd primary dose vaccination due to a health condition, or medication you take, then you can walk-in to the ERC during any clinic. You must bring a copy of the letter or text message with you, or you will be turned away.

This criteria is subject to change therefore please do check back on this page before attending the clinic as a walk-in

Housebound? Mobility issues?

We are currently working on a plan for those housebound patients who are yet to receive the booster vaccine.  Due to the logistics of transporting the vaccine and the shortage of staff this may take some time.  Please be patient with us and we will contact you once we have a plan in place.

If you are able to, we recomend going to the ERC for your vaccine.  We can make plans in advance to help you attend, whereby you can be vaccinated in your car or we can provide a wheelchair if needed.  If you are currently recorded as housebound but have a way of getting to the ERC (friend/neighbour/family member etc) and need to be vaccinated in the car please contact us and we can arrange this.  Call 01803 605117 and choose option 3 for General Enquiries, the line is open 9 am to 12 noon and 2 pm to 5 pm.

COVID Vaccine Certificates

Please do not contact the surgery asking for a vaccine certificate, we do not have the capacity to provide these.  

Proof of your vaccination status will be available on the NHS app. In addition, you can use the app to order repeat medication and view test results.

The NHS APP can be downloaded from HERE for iPhone or HERE for android.   

Alternatively, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you. 

To find out more about travelling abroad please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad.

COVID Update

A message to our patients from Chelston Hall Surgery

We are moving towards a new era in the COVID pandemic in which social distancing rules will be relaxed from 19th July 2021. However, as a GP surgery we must remain cautious. The number of people infected with COVID is increasing and is predicted to increase further over the summer. As healthcare providers, we must continue to provide a safe place for our vulnerable patients, as well as maintaining staffing levels to enable the practice to stay open. 
 
This means that on a practical level, we will continue to follow current guidance. We will continue to ask you not to attend the surgery if you have symptoms of COVID unless specifically requested. We will continue to offer a telephone consultation with a healthcare professional as a first point of call. We will continue to ask you to wear a face covering to the surgery. We will continue to take steps to avoid queues and congestion in the surgery, and have enhanced cleaning and sanitising measures in place. 
 
We recognise that this may be inconvenient and frustrating for all, but we are committed to providing safe care for our patients and believe this is the best way to do so.
 
Please respect these guidelines and those who are trying to implement them, for the benefit of all. 
 
Many Thanks

Online Advice For COVID-19

If you want general advice regarding Coronavirus please go to :

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

If you need advice regarding your employment or a sick note for Coronavirus please visit:
 
 
For the latest news and guidance including information regarding Coronavirus please go to: